Terms and Conditions

Effective Date: November 18, 2024

Welcome to Lunasonali! These Terms and Conditions (“Terms”) govern your use of our website, lunasonali.com, and all related services and transactions. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services. These Terms apply to all visitors, users, and others who access the website or use the services offered by Lunasonali.

Please review these Terms carefully before proceeding with any transactions or interactions with us. For any questions regarding these Terms, please contact us at info@lunasonali.com.

1. General Terms

Lunasonali is a brand that specializes in providing high-quality furniture, home décor, and interior design products. Our services are available through our website lunasonali.com and our physical location at 74 & Ocean St, Ocean City, Maryland (MD). By using our website, you agree to comply with all applicable laws, regulations, and these Terms.

2. Use of the Website

You agree to use lunasonali.com solely for lawful purposes and in accordance with these Terms. You may not use our website in any manner that could damage, disable, overburden, or impair our servers or interfere with any other party’s use and enjoyment of the website.

  • User Accounts: You may be required to create an account to make purchases, subscribe to newsletters, or access certain services on our website. You agree to provide accurate, current, and complete information during the registration process and to update it if necessary. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

  • Prohibited Use: You may not use the website to post or transmit content that is unlawful, harmful, defamatory, obscene, abusive, discriminatory, or otherwise offensive. You are prohibited from engaging in any activity that would violate the privacy or security of others or promote harmful software (malware, viruses, etc.).

3. Products and Availability

  • Product Descriptions: We strive to provide accurate and detailed descriptions of the products listed on our website. However, we do not warrant that the descriptions are always complete, accurate, reliable, or error-free. The images of products on our website are for illustrative purposes only. Product appearance, color, and size may vary based on display settings, lighting conditions, and other factors.

  • Product Availability: While we make every effort to ensure that products listed on our website are in stock, we cannot guarantee product availability at all times. In cases where an item is out of stock or discontinued, we will inform you as soon as possible and provide you with alternatives, or you may choose to cancel your order.

4. Ordering and Payment

  • Order Placement: Orders can be placed on our website by adding products to your cart and completing the checkout process. By placing an order, you are offering to purchase products under the Terms and Conditions stated on this page. All orders are subject to availability and acceptance.

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order, which only occurs when we dispatch the products to you.

  • Payment Methods: We accept payment via credit cards, debit cards, PayPal, and other secure online payment methods. Payments must be received in full before the order is processed and dispatched. We reserve the right to refuse or cancel any order at our discretion, including but not limited to issues with payment verification.

  • Currency and Sales Tax: All transactions are processed in U.S. Dollars (USD). Sales tax is applicable based on your shipping address, and the applicable rate will be displayed at checkout. Lunasonali reserves the right to change the prices of products and shipping fees at any time without prior notice.

5. Shipping and Delivery

  • Shipping Locations: We currently offer shipping within the United States. We do not offer international shipping unless specifically indicated or requested. Shipping rates are calculated at checkout based on your location and the size/weight of the products ordered.

  • Delivery Timeframe: We aim to process and ship orders within 1–3 business days from the time the order is confirmed. Delivery times depend on your location and the shipping method selected. Standard shipping generally takes between 3–10 business days, but some items may require more time, especially larger or custom-made products.

  • Tracking Orders: Once your order has shipped, we will send you a tracking number. You can use this number to track your order status through the carrier’s website. Please note that tracking information may take up to 24 hours to update.

  • Shipping Delays: While we aim to meet our delivery timelines, delays may occur due to reasons beyond our control, such as weather conditions, carrier issues, or supply chain disruptions. Lunasonali is not responsible for any delays in shipping, but we will assist in resolving any issues as quickly as possible.

6. Returns, Exchanges, and Cancellations

  • Return Policy: If you are not satisfied with your purchase, we offer a 30-day return window from the date of delivery. Products must be returned unused, in their original packaging, and in the same condition as received. Please review our Return Policy for specific instructions and requirements.

  • Non-returnable Items: Certain items, such as customized products, clearance items, and special orders, may not be eligible for return. These exclusions will be clearly marked on the product page.

  • Exchanges: If you would like to exchange an item, please contact us within the return window. Exchanges are subject to product availability and price differences. Any price discrepancies will be resolved during the exchange process.

  • Order Cancellations: Orders may only be canceled before they are shipped. Once an order is processed and shipped, it cannot be canceled, and you will need to follow the return procedure to return the product once received.

  • Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

7. Warranty and Liability

  • Product Warranty: Lunasonali offers limited warranties on certain products, which are detailed on each product page. The warranty covers manufacturing defects under normal use conditions and does not cover damage caused by misuse, accidents, or natural wear and tear.

  • Limitation of Liability: Lunasonali’s liability for any claim arising from the use of our website, products, or services is limited to the amount paid by the customer for the product in question. We are not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products.

  • Disclaimer of Warranties: To the fullest extent permitted by law, Lunasonali disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that our website or products will be error-free or uninterrupted.

8. Intellectual Property

All content on lunasonali.com, including text, images, logos, graphics, videos, and other materials, is protected by copyright and intellectual property laws. You may not use, reproduce, distribute, or modify any content from our website without prior written consent from Lunasonali.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines the types of information we collect, how it is used, and how it is protected. By using our website, you agree to the terms of our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of the state of Maryland, United States. By accessing our website and using our services, you consent to the jurisdiction and venue of the courts in Maryland for any legal disputes arising from these Terms.

11. Changes to Terms and Conditions

Lunasonali reserves the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. It is your responsibility to review these Terms periodically for any changes. Continued use of our website after such changes indicates your acceptance of the revised Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us: