Privacy Policy

Effective Date: November 18, 2024

At Lunasonali, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, lunasonali.com. By using our website and services, you consent to the collection and use of your personal information as described in this policy.

Please read this Privacy Policy carefully. If you have any questions or concerns, please contact us at info@lunasonali.com.

1. Information We Collect

We collect personal information when you interact with our website, make purchases, subscribe to our newsletter, or use any other services we provide. This information helps us enhance your shopping experience, process orders, and communicate effectively with you.

A. Personal Information

Personal information refers to details that can be used to identify you as an individual. The types of personal information we collect may include:

  • Contact Information: Name, email address, phone number, and shipping address.
  • Payment Information: Credit or debit card details, billing address, and other information related to processing payments.
  • Account Information: If you create an account, we may collect your username, password, and account preferences.
  • Order Information: Purchase history, including the products you’ve purchased, the amount spent, and delivery details.
  • Customer Service Interactions: Any information shared during your communication with our customer service team, including complaints, requests, or support queries.

B. Non-Personal Information

We also collect non-personal information that cannot be used to identify you individually. This information is mainly collected through cookies, tracking technologies, and analytics tools. Non-personal information includes:

  • Device Information: IP address, device type, operating system, browser type, and language settings.
  • Usage Data: Pages you visit on our website, the time spent on each page, clicks, and browsing behavior.
  • Geolocation Data: General location data based on your IP address, which helps us provide relevant content and offers.

2. How We Use Your Information

We use your personal and order information to process payments, confirm your orders, arrange for delivery, and communicate with you about your purchase.

Your information helps us respond to your customer service requests, address any concerns, and provide personalized support.

We use your data to customize your shopping experience by offering recommendations based on your previous purchases or browsing activity. This ensures that we provide relevant products and offers that suit your preferences.

We may use your email address or phone number to send you updates on your orders, promotions, newsletters, or new product announcements. You can opt-out of marketing communications at any time by following the instructions in our emails or contacting us directly.

We analyze user behavior on our website to understand how customers interact with our products, website layout, and services. This helps us improve the design, functionality, and content of our website to better meet your needs.

We use your payment information to process transactions securely and efficiently. Your payment details are handled through secure payment gateways, and we do not store your full credit card information.

We may use your personal information to detect and prevent fraud or unauthorized transactions, ensuring the security of our website and services.

3. How We Protect Your Information

We are committed to protecting your personal information and ensuring its confidentiality. We employ a variety of physical, technical, and administrative safeguards to protect the data we collect:

  • Encryption: We use encryption protocols (such as Secure Socket Layer, or SSL) to protect sensitive information, such as payment details, when transmitted over the internet.
  • Secure Servers: All personal and payment data is stored on secure servers that have restricted access, preventing unauthorized access or breaches.
  • Access Control: We limit access to your personal information to authorized personnel only who need it to perform their job functions.
  • Payment Gateways: We use reputable third-party payment processors, such as Stripe and PayPal, to handle payment information securely.

Despite these measures, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot ensure or warrant the security of information you transmit to us, and you do so at your own risk.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

We may share your information with trusted third-party service providers who assist us in operating our business and fulfilling orders. These service providers may include:

  • Payment processors
  • Shipping and delivery companies
  • Marketing and advertising partners
  • Website analytics providers

These third parties are obligated to protect your information and may only use it to provide services on our behalf.

We may disclose your personal information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction. We will notify you if your information is transferred and subject to a different privacy policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store non-personal information as you browse our website. Cookies are small files that are stored on your device and help us improve your experience by remembering your preferences, login status, and browsing activity.

A. Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the basic functioning of our website, such as enabling you to log in and complete a purchase.
  • Performance Cookies: These cookies track how users interact with our website, such as the pages they visit and how long they stay. This helps us improve the website’s performance.
  • Functionality Cookies: These cookies allow our website to remember your preferences (e.g., language or currency) for a more personalized browsing experience.
  • Targeting/Advertising Cookies: These cookies track your browsing habits across websites and help us deliver relevant ads based on your interests.

You can control cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Your Rights and Choices

We believe that you should have control over your personal information. As a customer, you have the following rights:

You can access and update your personal information at any time by logging into your account on our website or contacting us directly.

If you no longer wish to receive promotional emails, newsletters, or marketing materials, you can opt out by following the unsubscribe instructions provided in any marketing email we send. Alternatively, you can contact us at info@lunasonali.com to request removal from our marketing lists.

You may request to delete your account and personal information by contacting us directly. We will comply with your request, subject to any legal obligations or ongoing transactions.

If you wish to receive a copy of the personal data you’ve provided to us, or if you want to transfer it to another service, please contact us, and we will provide the information in a commonly used format.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” It is your responsibility to review this policy periodically for any updates or changes. Continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us using the following details: