Shipping Policy – LUNASONALI

Effective Date: February 26, 2025

At LUNASONALI, we are committed to delivering your products quickly, safely, and efficiently. This Shipping Policy outlines how we process and deliver your orders, the shipping methods available, and the associated costs. By placing an order, you agree to the terms of this policy.

1. Order Processing Time

  • Order Confirmation: After you place your order, you will receive an order confirmation email confirming that we have received your order. This email serves as proof that we are processing your order.

  • Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed during weekends or holidays will be processed the next business day.

  • Delays: While we strive to process orders as quickly as possible, there may be delays due to product availability, high demand, or unforeseen circumstances. If there is any delay, we will notify you promptly and provide an updated delivery estimate.

2. Shipping Methods and Delivery Time

We offer a variety of shipping methods to meet your needs. Shipping fees and delivery times will be calculated during checkout based on the shipping method you select and your delivery address.

  • Domestic Shipping (USA):

    • Standard Shipping: Delivered within 5-7 business days.
    • Expedited Shipping: Delivered within 2-3 business days.
    • Express Shipping: Delivered within 1-2 business days.

  • International Shipping:

    • For international shipments, delivery times typically range from 7-14 business days depending on the destination and customs processing. Please note that international shipping may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

Please note that delivery times are estimates and may vary depending on factors such as shipping carrier performance, weather, or customs processing.

3. Shipping Costs

Shipping fees are calculated during checkout based on the shipping method selected and the delivery address. We offer competitive shipping rates to ensure that you can get your items quickly without compromising on value.

  • Free Shipping Promotions: LUNASONALI offers occasional promotions for free shipping. Please check the website or the checkout page to see if free shipping applies to your order.

  • International Shipping Fees: For international shipments, shipping costs are based on the destination country and the size/weight of the items in your order. Please note that customs duties, taxes, and other import fees are not included in the shipping charges and are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive an email containing tracking information. You can use the tracking number to monitor the status of your shipment directly on the carrier’s website.

  • Tracking Issues: If you encounter any issues with tracking, please contact us. We will assist you in resolving any shipping-related problems.

5. Delivery Address

Please ensure that the shipping address provided is accurate and complete. LUNASONALI is not responsible for any delays or issues caused by incorrect or incomplete address information.

  • Address Changes: If you need to change the shipping address after placing your order, please contact us immediately. If your order has not been processed, we will do our best to accommodate your request. Once an order has been shipped, we cannot change the shipping address.

  • P.O. Boxes: Some shipping carriers do not deliver to P.O. Box addresses. If you are using a P.O. Box as your shipping address, please check if the selected shipping method supports P.O. Box delivery.

6. Shipping Restrictions

Currently, LUNASONALI ships to valid addresses within the United States and select international locations. If we do not ship to your region, you will be notified during checkout.

  • International Orders: Customers placing international orders are responsible for complying with their country’s customs regulations. Customs duties, taxes, and import fees are the responsibility of the customer.

7. Shipping Delays

While we strive to deliver your products on time, certain factors may cause delays, including:

  • Severe weather conditions
  • Carrier delays
  • Customs processing for international shipments
  • Holidays or peak shopping seasons

If your order is delayed, please check the tracking information for updates. If you need assistance, please contact us, and we will help resolve the issue.

8. Lost or Damaged Packages

Although we take great care to ensure that your order is securely packaged and delivered, there may be cases where packages are lost or damaged during transit. If this happens, please contact us immediately.

  • Damaged Items: If your item arrives damaged, please notify us within 7 days of receiving the order. Provide clear photos of the damage, and we will either replace the item or issue a full refund.

  • Lost Packages: If your package is lost during shipping, we will work with the carrier to investigate and resolve the issue. If the package is not found, we will offer a replacement or refund, depending on your preference.

9. Contact Us

If you have any questions or need assistance with our Shipping Policy, please don’t hesitate to contact us. Our customer service team is happy to help!