Sales Policy

Effective Date: November 18, 2024

Welcome to Lunasonali! We are delighted to offer a wide selection of high-quality furniture and home décor items designed to elevate your living space. Our goal is to provide you with the best shopping experience while maintaining transparency, fairness, and integrity in all our dealings. Below is an overview of our Sales Policy, which governs your purchases from Lunasonali. Please take a moment to review this important information.

1. Ordering Process

When you shop with Lunasonali, you can conveniently place orders via our official website lunasonali.com. We recommend browsing our catalog thoroughly and selecting items that suit your home’s style and needs. Our website is designed to provide clear and detailed information about each product, including dimensions, materials, and care instructions.

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. If you do not receive this confirmation, please check your spam folder or contact our customer service team at info@lunasonali.com.
  • Availability: All products available for sale on our website are in stock unless otherwise noted. In the event that an item is out of stock, you will be notified, and we will provide an estimated restocking date or offer an alternative solution.

2. Pricing and Payments

We strive to offer competitive pricing on all our products, and the prices listed on our website are final at the time of checkout.

  • Currency: All prices on our website are quoted in U.S. Dollars (USD).
  • Payment Methods: We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment systems. Payment must be received in full before the order is processed and shipped.
  • Sales Tax: Sales tax will be calculated at checkout based on your shipping address. We are required by law to collect sales tax on orders shipped to certain states.
  • Promotions and Discounts: Occasionally, we offer promotions and discounts on our products. These will be clearly indicated on our website, and terms and conditions will apply. Discount codes must be applied at checkout for them to be valid.

3. Shipping and Delivery

We aim to deliver your order in the most efficient way possible, and we work with trusted carriers to ensure timely and safe delivery.

  • Shipping Locations: We currently offer shipping across the United States. International shipping may be available upon request.
  • Processing Time: Once your order is confirmed, it will be processed within 1–3 business days. Some larger or custom items may require additional processing time.
  • Shipping Costs: Shipping charges will be calculated based on your order total and the delivery address. We offer free shipping for orders over a specified amount, which will be highlighted during checkout.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Typically, domestic shipments take between 3–10 business days.
  • Tracking: Once your order has been shipped, you will receive a tracking number by email to monitor the status of your delivery.

4. Returns and Exchanges

We want you to be completely satisfied with your purchase from Lunasonali. However, if you are not fully happy with your item, we offer a flexible return and exchange policy.

  • Return Period: Returns are accepted within 30 days from the date of delivery.
  • Eligibility for Returns: To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.
  • Non-returnable Items: Certain items, such as custom-made furniture or personalized décor, may not be eligible for returns. Please carefully check the product details before purchase.
  • Return Process: To initiate a return, please contact our customer service team at info@lunasonali.com with your order number and the reason for the return. We will provide you with the necessary instructions and a return shipping label, if applicable.
  • Refunds: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.

5. Warranty and Quality Assurance

At Lunasonali, we stand behind the quality of our products. We offer a limited warranty on certain items, ensuring that they are free from defects in material and workmanship.

  • Warranty Period: The duration of the warranty will vary based on the product category. Please refer to the specific product’s description for warranty information.
  • Coverage: Our warranty covers manufacturing defects but does not extend to damages caused by misuse, accidents, or natural wear and tear.
  • Claiming Warranty: If you believe your item has a defect covered under warranty, please reach out to our customer service team with a description of the issue and your order details. We will assess the claim and determine the best course of action, including repair, replacement, or refund.

6. Customer Service

Our dedicated customer service team is here to assist you with any inquiries you may have. Whether you need help with your order, have questions about our products, or need guidance on returns, we are here to help.

  • Contact Us: You can reach us at:
  • Business Hours: Monday–Friday: 9:00 AM – 5:00 PM (EST)

We strive to respond to all inquiries as quickly as possible, and our customer service team is committed to providing excellent support and ensuring your experience with Lunasonali is smooth and enjoyable.

7. Privacy and Security

We take your privacy and security seriously. At Lunasonali, we are committed to protecting your personal information and ensuring a safe shopping experience.

  • Data Collection: When you make a purchase, we collect personal information necessary to process your order, such as your name, address, and payment details.
  • Data Security: We use secure encryption technologies and trusted payment processors to protect your information.
  • Privacy Policy: For more information on how we handle your data, please refer to our full Privacy Policy on our website.

We appreciate your trust in Lunasonali and look forward to helping you create the home of your dreams. If you have any questions or need assistance, don’t hesitate to contact us at info@lunasonali.com.

Lunasonali
Street: 74 & Ocean St, Ocean City, Maryland (MD)
Phone Number: (410) 524-6375
Email: info@lunasonali.com
Website: lunasonali.com