Sales Policy – LUNASONALI

Effective Date: February 26, 2025

At LUNASONALI, we are committed to providing high-quality furniture and home décor products that are both functional and stylish. Our Sales Policy outlines the terms and conditions for making a purchase from our website lunasonali.com. By placing an order with LUNASONALI, you agree to the terms set forth in this policy.

1. Order Acceptance and Confirmation

When you place an order on LUNASONALI, you are offering to purchase the selected products. Upon receiving your order, we will send you an order confirmation email, confirming that we have received your order. However, this does not guarantee that the order will be fulfilled.

LUNASONALI reserves the right to accept or reject any order for reasons including, but not limited to:

  • Product availability
  • Pricing errors
  • Fraud prevention
  • Shipping restrictions

Once your order is processed, shipped, and payment has been approved, it will be considered accepted.

2. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However, LUNASONALI does not guarantee that all product information is error-free. In the event of an error regarding pricing, product description, or availability, we reserve the right to correct such errors and notify you.

  • Product Availability: We make every effort to maintain our inventory. However, product availability may change without notice. If an item is out of stock, we will notify you and provide options such as waiting for restocking, selecting an alternative item, or receiving a refund.

3. Pricing and Payment

  • Pricing: All prices listed on LUNASONALI are in USD (United States Dollar). Prices may change at any time, and the price you are charged will be based on the price at the time of order placement.

  • Sales Tax: Sales tax will be applied to your order based on your shipping address and local tax laws. The applicable tax rate will be calculated during checkout.

  • Payment Methods: We accept various secure payment methods, including:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay and Google Pay (where available)

All transactions are processed securely through an encrypted payment gateway. LUNASONALI does not store your payment information.

  • Payment Authorization: Your payment will be authorized immediately upon checkout. Once payment is confirmed, your order will be processed.

4. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day.

  • Shipping Methods and Costs: Shipping fees are calculated during checkout based on your location and the shipping method selected. We offer several shipping options, including Standard Shipping, Expedited Shipping, and Express Shipping. Delivery times for domestic orders typically range from 5-7 business days, depending on the shipping method.

  • Tracking: Once your order has shipped, you will receive an email with tracking information to monitor your order’s progress.

5. Cancellations and Modifications

Once an order has been placed and processed, it is generally not possible to modify or cancel it. However, if you need to make changes or cancel your order, please contact us immediately. If the order has not yet been processed or shipped, we will do our best to accommodate the change.

Once an order has been shipped, cancellations or modifications are not possible. You may return the item according to our Return and Exchange Policy.

6. Returns and Exchanges

LUNASONALI offers a 30-day return and exchange policy for most items. Items must be unused, in original condition, and with tags attached to be eligible for a return or exchange. For more details, please refer to our Return and Exchange Policy.

  • Non-returnable Items: Personalized or custom-made items, sale items, and used products are non-returnable unless they are defective or damaged.

7. Refunds

Refunds will be processed once we receive the returned item and verify its condition. Refunds will be credited to the original payment method used for the purchase. Refunds are typically processed within 7-10 business days.

  • Partial Refunds: If part of an order is returned, the refund will be adjusted based on the value of the returned items. Shipping fees are non-refundable unless the return is due to an error on our part.

8. Limitation of Liability

LUNASONALI is not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. Our total liability is limited to the amount paid for the product or service in question.

  • Shipping Delays: LUNASONALI is not liable for delays caused by the shipping carrier, adverse weather conditions, or other factors outside of our control.

9. Indemnification

You agree to indemnify, defend, and hold harmless LUNASONALI, its employees, directors, and affiliates from any claims, damages, or losses arising from your use of the website or violation of these Terms and Conditions.

10. Intellectual Property

All content on the LUNASONALI website, including text, images, logos, graphics, product designs, and software, is owned by LUNASONALI or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written consent from LUNASONALI.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of Maryland. Any disputes arising from these Terms will be resolved in the courts located in Maryland, USA.

12. Contact Us

If you have any questions regarding these Sales Policy terms or need assistance, please contact us: