Terms and Conditions – LUNASONALI

Effective Date: February 26, 2025

Welcome to LUNASONALI! By accessing or using our website lunasonali.com (the “Site”), you agree to comply with and be bound by these Terms and Conditions (“Agreement”). Please read these terms carefully before using the Site. If you do not agree to these terms, you should not use the Site.

1. General Information

LUNASONALI is a provider of premium home furniture and décor products. These Terms and Conditions govern your access to and use of our Site, including any content, functionality, and services offered on or through the Site. LUNASONALI reserves the right to update, modify, or change these Terms at any time. Any changes will be reflected in this document with an updated “Effective Date.”

2. Use of the Site

You agree to use the Site for lawful purposes only and in accordance with these Terms. You are responsible for the content you post or share on the Site and agree not to:

  • Violate any applicable laws or regulations.
  • Engage in fraudulent activities or misrepresent your identity.
  • Interfere with or disrupt the functioning of the Site or its servers.
  • Upload or distribute harmful, illegal, or offensive content.

We reserve the right to suspend or terminate your access to the Site if you violate these Terms.

3. Account Registration

To place an order with LUNASONALI, you may be required to create an account on the Site. You agree to provide accurate, complete, and up-to-date information when creating your account. You are responsible for keeping your account details secure, including your username and password. LUNASONALI is not liable for any loss or damage resulting from unauthorized access to your account.

4. Product Information and Availability

We strive to ensure that all product descriptions, images, and prices are accurate. However, LUNASONALI does not guarantee that all product descriptions, images, or prices are free of errors. In the event of an error regarding pricing, product description, or availability, we reserve the right to correct such errors and notify you.

  • Product Availability: While we make every effort to keep our products in stock, availability may change without notice. If an item is out of stock, we will notify you and provide you with the option to either wait for restocking, choose an alternative product, or cancel your order for a refund.

5. Pricing and Payment

  • Pricing: All prices listed on LUNASONALI are in USD (United States Dollar). Prices may change at any time, and the price you are charged will be based on the price at the time of your order placement.

  • Sales Tax: Sales tax will be automatically calculated and added to your order during checkout based on your shipping address and applicable tax laws. The applicable tax rate will be calculated during checkout.

  • Payment Methods: We accept various secure payment methods, including:

    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay and Google Pay (where available)

All transactions are processed securely through an encrypted payment gateway. LUNASONALI does not store your payment information.

  • Payment Authorization: Your payment will be authorized immediately upon checkout. Once payment is confirmed, your order will be processed.

6. Order Acceptance and Confirmation

When you place an order, you are offering to purchase the selected products. LUNASONALI reserves the right to accept or reject any order for various reasons, including product availability or pricing errors.

Once your order is processed and shipped, we will send you an order confirmation and a shipping confirmation email. These emails serve as confirmation that your order is in progress.

7. Shipping and Delivery

  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed during weekends or holidays will be processed the following business day.

  • Shipping Methods and Costs: Shipping fees are calculated during checkout based on your location and the shipping method selected. We offer several shipping options, including Standard Shipping, Expedited Shipping, and Express Shipping. Delivery times for domestic orders typically range from 5-7 business days, depending on the shipping method.

  • Tracking Orders: Once your order has shipped, you will receive an email with tracking information to monitor your order’s progress.

8. Returns and Exchanges

LUNASONALI offers a 30-day return and exchange policy for most items. Items must be unused, in original condition, and with tags attached to be eligible for return or exchange. For more details, please refer to our Return and Exchange Policy.

  • Non-returnable Items: Personalized or custom-made items, sale items, and used products are non-returnable unless they are defective or damaged.

9. Refunds

Refunds will be processed once we receive the returned item and verify its condition. Refunds will be credited to the original payment method used for the purchase. Refunds are typically processed within 7-10 business days.

  • Partial Refunds: If part of an order is returned, the refund will be adjusted based on the value of the returned items. Shipping fees are non-refundable unless the return is due to an error on our part.

10. Limitation of Liability

LUNASONALI is not responsible for any damages, direct or indirect, arising from the use or inability to use our website, products, or services. Our total liability is limited to the amount paid for the specific product or service that caused the claim.

  • Shipping Delays: LUNASONALI is not responsible for any delays caused by the shipping carrier, adverse weather conditions, or other factors outside of our control.

11. Indemnification

You agree to indemnify, defend, and hold harmless LUNASONALI, its employees, directors, and affiliates from any claims, damages, or losses arising from your use of the website or violation of these Terms and Conditions.

12. Intellectual Property

All content on the LUNASONALI website, including text, images, logos, graphics, product designs, and software, is owned by LUNASONALI or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without prior written consent from LUNASONALI.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of Maryland. Any disputes arising from these Terms will be resolved in the courts located in Maryland, USA.

14. Contact Us

If you have any questions regarding these Terms and Conditions or any other aspect of the Site, please contact us: