Privacy Policy – LUNASONALI

Effective Date: February 26, 2025

At LUNASONALI, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website lunasonali.com or make a purchase. By using our website and purchasing our products, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to improve your shopping experience:

  • Personal Information: This is information you provide when placing an order, creating an account, or contacting us. This includes:

    • Name
    • Email Address
    • Phone Number
    • Shipping and Billing Address
    • Payment Information (credit card, PayPal, etc.)
    • Order History

  • Non-Personal Information: This includes data that is automatically collected when you use our website, such as:

    • IP Address
    • Browser Type
    • Device Information
    • Pages Visited and Time Spent on the Site
    • Geographical Location (if applicable)

  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience. Cookies help us remember your preferences and track your activity on our site. You can control cookie settings through your browser.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing: To fulfill your orders, process payments, and provide customer service.
  • Customer Service: To respond to inquiries, resolve issues, and assist with your needs.
  • Marketing Communications: To send you promotional emails, newsletters, and special offers, if you have opted in. You can unsubscribe at any time via the link in our emails or by contacting us.
  • Website Improvement: To analyze website usage and enhance the customer experience.
  • Legal Compliance: To comply with legal obligations, enforce our policies, and protect our rights.

3. How We Protect Your Information

We take a variety of security measures to protect your personal information:

  • SSL Encryption: We use Secure Sockets Layer (SSL) encryption to ensure that all sensitive data, such as payment information, is securely transmitted.

  • Data Storage: Your personal information is stored in a secure database, and we implement industry-standard security protocols to prevent unauthorized access.

  • Payment Security: We use PCI DSS-compliant payment processors to securely handle your payment information.

4. Sharing Your Information

We respect your privacy and will not sell, rent, or trade your personal information. However, we may share your information in the following cases:

  • Third-Party Service Providers: We may share your information with trusted third parties who help with order fulfillment, payment processing, shipping, and marketing. These third parties are obligated to keep your data safe.

  • Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, court order, or legal process.

  • Business Transfers: If LUNASONALI undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Your Rights and Choices

You have several rights regarding your personal information:

  • Access and Correction: You can access and update your personal information at any time by logging into your account or contacting us.

  • Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by clicking the “unsubscribe” link in the email or by contacting us directly.

  • Data Deletion: You may request the deletion of your personal information. We will honor your request unless we are required to keep it for legal reasons.

  • Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

6. Third-Party Websites

Our website may contain links to other websites, such as our partners or affiliates. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party websites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: